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Thank you for contacting Royal Jordanian Airlines. We have received your inquiry and are currently reviewing your case.
We may be experiencing slight delays in customer response times of approximately 7–10 working days due to the current unusual circumstances on the Middle East.
Please rest assured that we are doing everything we can to respond to all inquiries as quickly as possible.
To ensure smooth processing, please provide a valid PNR or ticket number.
Important Information Regarding Your Request:
1. Tickets Booked Through a Travel Agency: Please contact your travel agent directly for refund or modification requests.
2. Modifying Your Booking: You can make changes at your nearest Royal Jordanian sales office [ https://www.rj.com/en/plan-and-book/booking-alternatives/rjoffices ], online via the "Manage Booking" section at www.rj.com, or through our 24/7 call center at 00962 6 5100 000.
3. Refund Requests: Refunds will be processed according to the terms provided at purchase.
4. Delayed or Mismanaged Baggage: Please contact us directly at ammllrj@rj.com for assistance.
5. Claims Submission: For claims, visit [ https://feedback.rj.com/Signin ].
Please Note:
Refunds are typically credited within 14-21 days after notification, subject to your bank’s processing time.
For more details on refunds and changes, visit the "Manage My Booking" section at www.rj.com.
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