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In light of the recent closure of Kuwait Airport (KWI), please note that passengers holding tickets that include KWI sector and are affected by RJ flight cancellations are permitted to take the following actions:

  • Passengers are entitled for free of charge change without collecting difference in fare for travel valid on/before till 15th Dec,2026.
  • Passengers are entitled for free of charge reroute within the same IATA zone for travel valid on/before 15th DEC, 2026.
  • Passengers are eligible for a refundable voucher valid for one year.
  • Passengers are eligible to request a refund for the unused portion of their ticket.

 

We sincerely regret the inconvenience and disruption caused by the recent developments happening in the region.


To help our passengers during the current situation and reduce unnecessary delays, please review the guidance below;

 

1. Refund Processing


Eligibility:

Applicable when flights are canceled, subject to ticket rules and Point of Commencement (POC) country law, where applicable.


Refund Request Channels:

  • Travel Agent Booking → Please contact your travel agent directly.
  • RJ Sales Office Booking → Please contact any RJ Sales Office.
  • RJ Website / Mobile App Booking → Please submit your refund request through the following link: https://www.rj.com/en/contact-us/e-mail-us
  • RJ Call Center Booking → Please send an email to RJCC.Sales@RJ.COM


Required Details:

  • Booking reference
  • Ticket number
  • Passenger name
  • Contact details


Processing Time:

  • Refund processing may take approximately 14–21 days
  • In some cases, it may extend up to 30 days depending on the volume and banking process



2. Cancelled Flights


Passengers affected by flight cancellations for travel on or after 28 February, 2026 may be eligible for one of the below options:

  • Passengers are entitled for free of charge change without collecting difference in fare for travel valid on/before 20th May, 2026.
  • Passengers are entitled for free of charge change with collecting difference in fare for travel valid on/before 15th December, 2026.
  • Passengers transiting via Amman are entitled for involuntary rerouting with other carriers upon availability (first coupon must be with RJ).
  • Passengers affected by a flight cancellation are eligible to request a refund for the unused portion of their ticket, or a non-refundable voucher valid for 1 year. 

 

How to Stay Updated:

  • Check your flight status regularly. Click here.
  • Ensure your contact details are updated.
  • Review available travel updates before contacting support. 


Additional Notes:

  1. Avoid sending multiple or repeated requests.
  2. Ensure all required booking details are included.
  3. Use self-service options whenever possible.
  4. Keep checking your contact details channel (Email, phone) and within 24 hour flight status.
  5. If your ticket was issued through a travel agent, please contact them directly.

 

We fully understand the concern such disruptions may cause our valued passengers and would like to assure you that Royal Jordanian is making every possible effort to ensure your safety, comfort, and satisfaction at all times.