According to the memo, which was signed by Royal Jordanian President/CEO Amer Hadidi and the chairman of the Jordan Society for Quality, Dr Ibrahim Rawabdeh, the two sides will exert efforts to spread the culture of quality in all areas, especially in the application of the best practices and adopting the highest international standards to develop and improve services and to strengthen local, regional and international competitiveness, in addition to exchanging studies and information on quality, excellence and customer service.
The Jordan Society for Quality will also enable the RJ staff to benefit from its technical and consultancy expertise, and the training programs it organizes in the area of quality, whilst RJ will support the society's activities and promote them by participating in its events, providing the necessary equipment and offering special discounts and promotions to members of the organization.
RJ gauges the level of loyalty and confidence of its customers through many different methods such as distributing questionnaires on all flights, and pays great importance to the concept of quality, constantly improving the services it provides its passengers.
The airline won the King Abdullah II Award for Excellence in the category of large service organizations in 2007.
The Jordan Society for Quality is an independent and non-profit organization founded in 1995 and recognized regionally, with more than 600 professional members. It aims at developing the level of quality nationally by disseminating quality awareness concepts and culture, and building the capacities of its members and the society members, to enable them to provide good products and services in line with international quality standards.
The signing ceremony was attended by the RJ Executive Assistant to the CEO for Quality Assurance Samer Samman, and by the members of the board of directors of the Jordan Society for Quality.
Jan 29, 2025
Amman, Jordan, January 29, 2025 – Royal Jordanian has recently increased its ownership to 51% of the shares in Jordan Flight Catering Company. This is in line with Royal Jordanian’s strategy to maintain its position as a leading airline in the region, build an investment system, and increase revenues by reinvesting in the carrier’s supporting units.
Jan 16, 2025
Amman, Jordan – January 16, 2025 – Royal Jordanian Airlines is proud to announce the resumption of flights to Damascus, Syria, starting January 31, 2025. As one of the first carriers to resume direct flights to Damascus, Royal Jordanian will initially operate four weekly flights, seamlessly connecting Damascus to its network across Europe, the United States, the Levant, and the Gulf region covering over 45 destinations.
Nov 20, 2024
Amman, Nov. 20, 2024- Royal Jordanian announced the launch of a new nonstop route between Queen Alia International Airport, Amman, and Washington Dulles International Airport, Washington, D.C. This exciting new service will commence mid-March 2025, while further solidifying RJ’s commitment to expanding its global network and enhancing connectivity between the Middle East and North America.
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These are used to recognize you when you return to our websites. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your country of residence, your language, the last trip you booked or the reservations associated with your Royal Club account). Disabling these cookies will prevent certain pages of our websites/app from displaying correctly (for example, your Royal Club account), limit the level of online help Royal Jordanian can offer and block us from storing preferences needed to display or disable certain features